Privacy and Cookies Policy

Privacy and Cookies Policy

Sound Seekers is committed to protecting your personal information and being transparent about how we collect and process your personal data through your use of our site – www.sound-seekers.org.uk .  We ensure that we only use your information in accordance with all applicable laws concerning the protection of personal information.  This notice explains:

  • What information Sound Seekers may collect about you;
  • How we will use that information;
  • Whether we disclose your details to anyone else;
  • Your choices regarding the information you provide to us; and
  • How we use cookies to provide services to you or to improve your use of our websites.

For the purpose of the Data Protection Act 1988, the Data Controller is Sound Seekers, which is the trading name of ‘The Commonwealth Society for the Deaf’, Charity No. 1013870 and a private limited company registered in England with company number 02739343.  Our registered office is at UCL Ear Institute, 332-336 Gray’s Inn Road, London, WC1X 8EE.

This policy is updated from time to time and was last updated on 2 May 2018.

Access to your information and correction

You have the right to view any information Sound Seekers holds about you.  We want to make sure that your personal information is accurate and up to date.  You may ask us to amend or remove information you think is inaccurate or request to opt out of receiving communications from us or change the way we process your information at any time in the following ways:

Email – help@sound-seekers.org.uk
Telephone – 0207 833 0035
Post – c/o UCL Ear Institute, 332-336 Gray’s Inn Road, London WC1X 8EE

What information do we collect and why do we collect it?

Personal information is collected directly from you when you interact with Sound Seekers, for example, making a donation, sending or receiving an email, making an enquiry, visiting our website, applying for a role with us, participating in an event or when signing up to a campaign or to receive our e-news.  Information may be collected in person, through our website, social media or from something you’ve posted to us.

The information we hold may include your name, contact details as well as your bank details if you are supporting us financially.

How will we collect this information?

All data will be collected from you personally, when you contact us or we contact you for any of the reasons listed above.

We may also receive information about you when you interact with third parties with whom we work, for example if you make a donation to us through a third-party website (such as JustGiving or Virgin Money Giving) and give them permission to share your information with us.

We also collect general information about visitors to our website using cookies, including which web pages they look at and for how long (see more information below).  This helps us make our website better and more relevant for visitors.  This information is anonymous and cannot be used to identify people.  We take a similar approach with the emails we send, tracking how many are opened and how many people click through to our website.  This helps us make our emails better and hopefully more enjoyable for you.

How will we use this information?

We use the information you give us in the following ways:

  • To make sure we have an accurate record of all the donations we receive.
  • To administer donations made and to claim Gift Aid where applicable.
  • To email you with news and information about Sound Seekers and our events but only if you have agreed to this.
  • To respond to your queries and make sure you are receiving the most appropriate and relevant information for you.
  • To find out more about you and the people who are visiting our website, donating or joining our campaigns.

We will not use personal contact details for marketing purposes that have not been outlined above.

Who will we share it with?

We only share personally provided data with other members of staff in Sound Seekers, where relevant.  Sound Seekers will never share your details with anyone for their own use or sell your data to another organisation.

Third party processors

We use Mailchimp as our marketing automation platform to send out monthly newsletters.  Data is transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.  Mailchimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and is committed to subjecting all Personal Information received from EU member countries to the Framework’s applicable Principles: https://www.privacyshield.gov/welcome

Disclosure of information

We will only disclose information where legally required to do so by law.  For example, if you choose to include Gift Aid with a donation to us, then we will ask for your address and UK taxpayer status as this information is required by law.  Information associated with Gift Aid declarations must be retained for seven years.  This information will be shared with HMRC for tax regulation purposes and may also be shared with the Fundraising Regulator and the Charity Commission in the event of an enquiry or investigation.

Marketing

From time to time we would like to send you information about Sound Seekers events and marketing information that may be of interest to you.  If you have consented to receive this information but no longer wish to do so, you may opt out at any time you wish by contacting us by post: c/o UCL Ear Institute, 332-336 Gray’s Inn Road, London WC1X 8EE or telephone: 0207 833 0035 or email help@sound-seekers.org.uk or click on the ‘unsubscribe’ link at the bottom of any direct marketing email sent by us.

Cookies

The website uses cookies for our own internal purposes, to track how users navigate through the website.  This helps us to evaluate and improve the Sound Seekers website and our online services.  We use information derived from cookies in order to compile statistics on how our website is being used, which helps us to improve our website and online services.  We also use cookies to facilitate users’ ability to navigate through the website and ascertain whether the website is operating effectively.

We don’t store any information that would identify you personally in the cookies we create unless you choose to share that with us but we may look at trends and patterns to try to improve your experience of using our website.

What are cookies?

Cookies are small text files that your web browser creates every time you visit a website.  This information is used to track visitor use of the website and to compile statistical reports on website activity.  For further information visit: www.aboutcookies.org or www.allaboutcookies.org.

Accepting or blocking cookies

You don’t have to do anything to accept cookies set by Sound Seekers: by continuing to use this site you are giving your consent to receive them.  If you do want to block cookies, you need to do this by changing the settings in your browser to reject them from this site.

Links from Sound Seekers website

Sound Seekers has no control and is not responsible for the privacy practices or the content of any other websites linked to this site.  Please be aware that if you have followed a link from our site to another website we have no control over any information you supply to that third party website yourself.